Returns and Exchanges
Returns Policy
We accept returns within 30 days of delivery for all full-price merchandise in original condition with tags attached. Final sale items are not eligible for return or exchange unless defective.
How to Initiate a Return
Returns may be initiated through our online returns portal. You will need your order number and email address to begin the process. Prepaid return labels are available for domestic returns.
Return Processing Time
Please allow 7-10 business days for returns to be processed after we receive them at our returns center. You will receive email confirmation when your return has been processed and your refund has been issued.
Refund Methods
Refunds are issued to the original form of payment. Credit card refunds typically appear within 3-5 business days after processing, depending on your financial institution.
Exchange Policy
Exchanges are subject to product availability. To exchange an item, please process a return and place a new order for the desired item. We recommend placing new orders promptly to ensure availability.
Condition Requirements
Items must be returned unworn, unaltered, and in original packaging with all tags attached. Items showing signs of wear, damage, or missing tags will not be accepted.
Defective Merchandise
Items with manufacturing defects will be accepted for return or exchange beyond the standard return window. Please contact customer service within 14 days of discovery for assistance with defective items.
Return Shipping Costs
Return shipping is complimentary for domestic returns. International return shipping costs are the customer’s responsibility. Original shipping charges are non-refundable.
Final Sale Items
The following items are considered final sale: clearance merchandise, personalized items, special orders, and items marked as final sale at time of purchase.
Gift Returns
Gift returns are accepted within 30 days of purchase with proof of purchase. Gift returns will be issued in the form of store credit at current selling price.
Return Status Tracking
You may track your return status through your online account. The returns portal provides real-time updates on return receipt and processing status.
Store Credit Option
You may opt to receive store credit instead of a refund to your original payment method. Store credit never expires and can be used online.
International Returns
International customers are responsible for all customs duties and taxes on returned items. We recommend declaring returned goods as “Returned Merchandise” to avoid additional charges.
Return Exceptions
Certain categories including intimate apparel and personalized items may have specific return restrictions. These will be clearly indicated on product pages.
Damaged Returns
Items damaged in return transit due to improper packaging will not be accepted. We recommend using appropriate packaging and obtaining proof of postage for all returns.
Return Authorization
While not required, we recommend initiating returns through our online portal to ensure proper tracking and processing. Returns without documentation may experience processing delays.
Holiday Return Policy
Extended return periods are offered during holiday seasons. Please check current policy details during November and December for specific holiday return deadlines.
Return Limitations
We reserve the right to limit returns from customers who consistently exceed reasonable return patterns. Customers will be notified if return limitations are applied to their account.
Quality Inspection
All returned items undergo quality inspection upon arrival. Items that fail inspection will be returned to the customer without refund.
Environmental Considerations
We encourage customers to reuse packaging materials when making returns. Our returns process is designed to minimize environmental impact through sustainable practices.